YOU USE THE WEBSITE AT YOUR SOLE RISK. WE PROVIDE THE WEBSITE “AS IS” AND “AS AVAILABLE”. WE EXPRESSLY DISCLAIM TO THE FULL EXTENT PERMITTED BY LAW ALL WARRANTIES OF ANY KIND RELATED TO THE WEBSITE AND CONTENT OR PURCHASES OBTAINED THROUGH THE WEBSITE, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM YOUR USE OF THE WEBSITE.
WE MAKE NO WARRANTY THAT (1) THE WEBSITE OR PURCHASES WILL MEET YOUR REQUIREMENTS; (2) THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (3) THE WEBSITE RESULTS WILL BE ACCURATE OR RELIABLE; (4) THE QUALITY OF ANY CONTENT OR PURCHASES OBTAINED BY YOU THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS; OR (5) THE WEBSITE, OUR SERVERS, OR COMMUNICATIONS SENT FROM US WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
NO INFORMATION OR PURCHASES OBTAINED BY YOU FROM US OR THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
Exchanges only. CONDITIONS: All merchandise must be unworn, unwashed, and in its original condition or it will not be eligible for exchange.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn’t include weekends or holidays.
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Shipping fees are non-refundable. If you refuse any shipments from millys.online, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Milly’s does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.
Orders are prepared daily for you to pick up at the store. You will receive an email stating when your order is ready for pickup.
If you don’t pick up your order the same day, the order is available for pick up any time the next day.
If you don’t pick up your order before we close the store or on time for your event this is not a reason for a refund.
Refunds are only available if defective merchandise, see our Return Policy.
NO CASH REFUNDS on any items.
If you placed an order for pickup and the order is ready but haven’t stopped by to pick it up or feel like you might not need the order anymore, that’s not a reason to request a refund. If the order is ready you must stop by the store and get your order at any time.
If you place an order after business hours, please be aware that it will take us a couple of hours after the store opens the next day to have your order ready, you can call the store to confirm your order status.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Milly’s does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Milly’s does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #Millysgirls, Milly’s reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Milly’s reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
*An irregular or excessive returns history indicative of “wardrobing;”
*An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or, Potential fraudulent or criminal activity.
*Similarly, Fashion Nova reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. If you are returning shoes, we only accept them if the shoes are new, never worn, box or original bag attached, receipt is needed no cash refunds, store credit only.
The following items are considered “Final Sale” and cannot be exchanged in-store:
Bodysuits
Accessories
Sale Items
While most of our shipping and returns are easy and hassle-free, our sale section is final sale only. When you’re choosing the size and color of the top, dress, or shoe you want, make sure you’re looking at our sizing chart and model proportions to guarantee you get the right fit! Unfortunately, we cannot exchange or refund any items once they’re ordered.
Many items are also only available in limited sizes, as they are the absolute last pieces of a certain item or collection. If you simply NEED a particular pant or dress, you can reach out to our team and we’ll suggest similar items from other collections.
SALE ITEMS ARE FINAL. NO RETURNS ON SALE ITEMS. THE TERM “FINAL SALE” MEANS AN ITEM CAN NOT BE RETURNED OR EXCHANGED.
At Milly’s, we want you to love every boutique sale item you buy from our online store. If you aren’t sure about something, we’re always happy to help! Drop us a line by call, text, or email, or if you’re local, come on down to try on sale items in-store.
If you’ve received an item that is damaged or defective, please contact us within 72 hours of receiving the item and we will issue an exchange or replacement free of charge. If we are contacted outside of the 72 hour time frame or the item is tampered with, we unfortunately cannot issue a return or exchange.
If an order was placed through Afterpay and the item was returned, the customer is still responsible for paying the remaining balance for the returned item through Afterpay or Sezzle even though store credit is received.